Frequently Asked Questions

1. Where do you ship?

We ship to the United States and selected international destinations available at checkout. Available destinations and delivery options may vary. We do not ship to P.O. boxes.

2. What is your order cut-off time?

Orders placed before 2:00 PM Pacific Time will begin processing on the same business day. Orders placed after the cut-off will begin processing on the next business day.

3. What are your shipping costs?

We offer free standard shipping on eligible orders.

4. Do you accept returns and exchanges?

We offer a 30-day return policy. Please review our Return & Refund Policy for eligibility, return shipping costs, fees, and exclusions before requesting a return.

5. When will I receive my refund?

Approved refunds are processed within 10 business days after the returned item is received and inspected. Bank processing time may vary.

6. What payment methods do you accept?

We accept only the payment methods displayed as available at checkout. Supported digital wallets currently include Shop Pay, Apple Pay, and Google Pay. Any other eligible card or payment options will appear directly at checkout. Payments are processed in USD.

7. Is payment secure?

Yes. Our checkout uses SSL encryption and secure payment gateways.

8. What if tracking says delivered but I did not receive my order?

Check with household members, neighbors, building management, and the carrier first. If you still cannot locate the package, email info@vanpasch.com within 3 business days.

Need more help? Email info@vanpasch.com.

Contact Information

Business Address: 18350 San Jose Ave, City Industry, CA 91748, United States
Phone: +1 213-232-7455