Refund policy

VanPasch Return & Refund Policy
Last Updated: September 2, 2025

Thank you for shopping at VanPasch. Unlike fast-fashion brands, every pair of VanPasch shoes is handcrafted and made to order. This means we do not hold finished inventory; your shoes are crafted specifically for you by our artisans once your order is placed.

Our policy is designed to be transparent about the costs of this premium craftsmanship while offering flexible, customer-friendly options. Please carefully read the following conditions regarding returns, refunds, and exchanges.

  1. Cancellation Policy

You may cancel your order within 2 hours of purchase by contacting our support team at info@VanPasch.com.

After this 2-hour window, your order enters the production process, and materials may be cut specifically for your order. Therefore, cancellations are not accepted after 2 hours.

  1. Return & Refund Options

If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Because of our made-to-order business model, returns involve significant irreversible labor, material, and logistics costs. Therefore, we offer the following two refund options:

Option A: Refund as Store Credit (Recommended — No Return Fee)

Refund Amount: 100% of the eligible purchase amount

Fee: $0

Details: The full eligible amount will be credited to your VanPasch account as Store Credit. Store Credit does not expire and may be used toward any future purchase or gift.

Option B: Refund to the Original Payment Method

Refund Amount: The total eligible amount paid, minus a 30% Craftsmanship and Restocking Fee

Fee: 30% deduction

Reason for the Fee: Because we do not keep finished inventory, this fee helps cover artisan labor, materials, international logistics, inspection, and warehouse restoration costs associated with made-to-order items.

  1. Size Exchanges

We understand that purchasing shoes online can make choosing the correct size difficult. We offer two possible ways to handle size exchanges:

Option 1: Keep & Reorder Program (Recommended)

To help eligible customers avoid the inconvenience and expense of international return shipping, we may offer a special Keep & Reorder solution.

How It Works: You keep the original item and place a new order for the correct size under special terms provided by our support team.

Benefit: This may eliminate return shipping expenses and shorten the overall exchange process.

Eligibility: This option is not guaranteed and is determined on a case-by-case basis. Please contact our support team at info@VanPasch.com to determine whether your order qualifies.

Option 2: Standard Return for Exchange

If you choose the standard exchange process, you must first return the original item to our designated warehouse.

After the returned item is received and inspected, we will issue Store Credit for the eligible purchase amount without deducting the 30% Craftsmanship and Restocking Fee. You may then use the Store Credit to place a new order in the correct size.

Customers are responsible for all return shipping costs. The standard production time for the replacement pair will apply and is approximately 2–3 weeks.

  1. Return Shipping Responsibilities

Customer Responsibility: For returns resulting from sizing issues, personal preference, or a change of mind, the customer is responsible for all return shipping costs to our designated return warehouse. We do not provide prepaid return shipping labels.

Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 48 hours of delivery at info@VanPasch.com. After reviewing and verifying the issue, we will cover the applicable return shipping costs and arrange a replacement or full refund.

Lost Packages: If your package does not arrive within the estimated delivery timeframe, please contact us so that we can initiate an investigation with the shipping carrier.

Please do not return any item to our business address without prior authorization. Our support team will provide the correct return warehouse address after approving your return request.

  1. Exceptions

Custom Series: Goodyear Series and Crocodile Series products are fully customized and considered Final Sale. These products are not eligible for returns or exchanges unless they are confirmed to be defective or incorrect.

Item Condition: Returned items must be unused, unworn, undamaged, and returned in their original condition with all tags, accessories, and original packaging intact.

Items showing signs of wear, damage, alteration, misuse, or missing packaging may not qualify for a refund or exchange.

  1. Return Process and Timeline

Step 1 — Request a Return: Email info@VanPasch.com with your order number and reason for requesting the return.

Step 2 — Receive Authorization: Our support team will review your request and, if approved, provide return instructions and the designated return warehouse address.

Step 3 — Ship the Item: Pack the item securely with all original tags, accessories, and packaging. We strongly recommend using a trackable shipping method.

Step 4 — Inspection: After the returned item is received, please allow up to 7 business days for inspection.

Step 5 — Refund or Store Credit: Approved refunds or Store Credit will be processed within 10 business days following inspection.

Store Credit will become available after it has been processed.

Refunds issued to the original payment method may take additional time to appear, depending on the processing times of your bank, card issuer, or payment provider.

  1. Contact Information

Store Name: VanPasch

Email: info@VanPasch.com

Business Address:
18350 San Jose Avenue
Industry, California 91748
United States