Shipping policy

VanPasch Shipping Policy

Shipping Costs

Free Shipping: We offer free standard shipping on all eligible orders.

Shipping Area

Delivery Area: We currently ship to addresses within the United States.

Future Expansion: We are considering expanding our delivery areas. Any future updates will be published on our website.

Order Processing Time

Processing Time: Orders are generally processed within 1–2 business days, Monday through Friday.

Order Cut-Off Time: Orders placed before 2:00 PM Pacific Time will begin processing on the same business day. Orders placed after the cut-off time will begin processing on the next business day.

Weekends and Public Holidays: Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 5–7 business days after processing. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances outside our control.

Shipping Process

Shipping Carriers: We use reliable carriers such as UPS and FedEx.

Tracking Information: After your order has shipped, you will receive a shipment confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after receiving the shipment confirmation.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error, please contact us as soon as possible at info@VanPasch.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

VanPasch is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.

Lost or Damaged Packages

Damaged Packages: If your order arrives damaged, please contact us at info@VanPasch.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the damaged item and packaging.

Lost Packages: If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us so that we can assist you and initiate an investigation with the shipping carrier.

Packages Marked as Delivered: If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier before contacting us.

Shipping Delays

Delivery estimates are provided for reference and are not guaranteed. VanPasch is not responsible for delays caused by shipping carriers, severe weather, public holidays, natural disasters, incorrect delivery information, customs procedures, or other circumstances outside our reasonable control.

Returns

For eligibility requirements, return instructions, fees, and refund timelines, please refer to our Return & Refund Policy.

If you have any questions or concerns regarding this Shipping Policy, please contact us:

Store Name: VanPasch

Email: info@VanPasch.com

Address:
18350 San Jose Avenue
Industry, California 91748
United States

Customer Service Hours:
Monday through Friday
9:00 AM–5:30 PM Pacific Time